Strategic partnership will provide world-class customer service
MAN Energy Solutions has signed a Global Key Account Management contract with Hong Kong-based Wallem Group, the leading provider of technology-driven maritime solutions. The contract covers the supply of spares and services to MAN main engines, generators and turbochargers aboard vessels managed by Wallem.
The global agreement covers all offices of the Wallem Group and provides access to a dedicated global and local key account manager from MAN PrimeServ, MAN Energy Solutions’ after-sales division. MAN PrimeServ will manage the contract from Hong Kong in close cooperation with a network of over 100 global PrimeServ hubs.
Wallem currently has over 200 vessels under asset management, operating from its head office in Hong Kong and ship-management hubs in Singapore, Hamburg, India and Cyprus. The agreement covers over 580 units of MAN Energy Solutions’ equipment aboard the diverse Wallem fleet that includes tankers, containerships, bulk carriers and vehicle carriers.
Frank Coles, CEO Wallem Group, said: “Our strategic partnership with MAN Energy Solutions comes as a part of our commitment to provide world-class customer service around the globe and deliver advanced technology-driven solutions. With MAN maintaining vessel engine systems, we can ensure a high level of safety, reliability, and asset utilization.”
Per Rud, Senior Vice President – MAN PrimeServ said: “This Global Key Account Agreement builds on the foundation of a strategic partnership and developing sustainable value for Wallem Group through transparency and trust. Through this agreement, MAN offers a holistic life-cycle approach for Wallem’s fleet that includes knowledge sharing and technical support, fleet-maintenance planning, procurement forecasting and budgeting.”
Sarath Prasannan, Managing Director – MAN Energy Solutions Hong Kong said: “Through close dialogue and co-operation, Wallem will be able to benefit from the technology and resources at MAN, pursue joint-development projects and develop its potential optimally. We have a long history with Wallem and, with this agreement, wish to take our relationship to the next level and connect globally.”
Source: MAN Energy Solutions