Kalmar, part of Cargotec, has signed the first-ever Kalmar Parts Care agreement with Indonesian shipping operator PT Meratus Line. The contract was signed in April 2017 and the spare part deliveries will commence in June 2017.
PT Meratus Line provides point-to-point liner services between the major ports of Indonesia. The company places strong emphasis on safety, quality and customer focus and it has been able to grow its operations to cover several different shipping and transportation sectors in the region.
Container ship Meratus Kampar - Image courtesy of Husni
Kalmar Parts Care provides a completely new way for Kalmar customers to optimise their spare parts inventory, supply and management.
The concept is part of Kalmar Services offering, which supports customers to secure their fleet availability and uptime. The agreement gives PT Meratus Line the flexibility to order parts on demand while enjoying guaranteed availability and improved cost predictability of ordered items. With the tailored Kalmar Parts Essential Care agreement, Kalmar and PT Meratus Line will collaborate closely to forecast the volumes of the agreed spare parts. Kalmar guarantees to ship these items within 24 hours after receiving an order. If for some reason the ordered spare parts are not shipped as agreed, the customer will get the parts free of charge.
Ade Ganda Mihardja, Purchasing Coordinator, at PT Meratus Line, says: "The Kalmar Parts Care agreement will greatly simplify our purchasing process of spare parts and also give us better visibility over costs. In the event of a breakdown or other failure, we will be able to order parts in a short notice without worrying about their availability or price fluctuations. We are delighted to extend our relationship with Kalmar with this cooperation."
Tom Jaatinen, Vice President, Service Sales and Product Management at Kalmar, says: "PT Meratus Line is one of our key customers in Southeast Asia. We are very happy that they chose Kalmar Parts Care to help them secure their operational efficiency through improved availability of spare parts. The Kalmar Parts Care concept has been designed to make customers' lives easier by allowing them to focus on their core operations."