Hyundai Merchant Marine (HMM) announced that its global on-time performance in June ranked 4th among the 18 largest container carriers.
According to SeaIntel’s Global Liner Performance Report, HMM was the 4th reliable carrier in June with a reliability score of 83.6 percent, a significant improvement of 8.6 percent points from last month with ranking of 12th.
HMM’s reliability score in June was also 6 percent points higher than global average of 78 percent among top 18 carriers. This result was calculated for East-West, India, and South America services.
Since last year’s successful restructuring, HMM has put its utmost effort on rebuilding customer trust and improving its service quality. HMM has also focused on improving its schedule reliability, as part of ongoing efforts to enhance customer satisfaction.
An HMM official stated, “This dramatic improvement in schedule reliability for June is a fruitful result of our efforts to improve service quality, and we now expect better result in July.” And that “HMM will do its best to maintain top-level of schedule reliability to reciprocate customer trust in us.”